Damage or printing faults
Contact the store promptly with your order reference and a description of the problem. Photos of the item and packaging are helpful where reasonably possible. An inability to provide a photo does not automatically remove your legal rights.
Replacement and refunds
The store will investigate and arrange a replacement or another remedy required by the circumstances and applicable law. Customer support and refunds are handled by the store, not delegated to the printer.
Change of mind
No additional voluntary change-of-mind returns are offered for printed books or delivered digital files. Statutory cancellation, withdrawal and refund rights remain unaffected.
Digital files
If a supplied file is faulty or does not match its description, report the issue using your order reference. Access to a digital file does not remove any remedy required by law.
Before returning a book
Contact the store for instructions before sending a book back. Do not send a return to a printer or carrier without an agreed return process.